Suresh Sreedharan                                                                                                

 

Experience Summary

I have over 8 years of experience in Software Quality Assurance, 10 years in software development, including requirement analysis, coding, application administration, testing and support.

 

·               Excellent knowledge in Software Test Life Cycle (STLC) and Software Development Life Cycle (SDLC)

·               Skilled in creating and executing Test Plan, Test Cases, and Test Scenarios

·               Extensive experience in Manual and Automated Testing

·               Strong knowledge in Unit, Functional, Integration, System and Regression Testing

·               Experienced in Client Server and Web Applications Testing

·               Proficient working in Agile, Scrum, Waterfall, V-Model, and WBS model complex projects

·               Excellent communication and analytical skills, broad and in-depth technical knowledge

·               Well experienced in coordinating with Development, Business/Users and Senior Management teams

 

Technical Skills

Testing Tools                       HP UFT/QTP (Unified Functional Testing/Quick Test Professional) 12/11/9, ALM/QC (Application Lifecycle Management/Quality Center) 12/11

Internet Technologies          IIS Server, ASP, .NET, JavaScript, HTML, CSS, DHTML, XML

Relational Databases          MS SQL 2012/2005, Oracle 10/9, MS Access 2013/2010/2003

CRM                                    Metrix Customer Relationship Management application, Remedy

Programming Languages    QTP Script, Java, C#, Visual BASIC 9/6, VBA, PL/SQL 8.0, Lotus Notes Script, Notes Formula Language

Operating Systems              Windows 10/8/7/Vista/XP/2000/NT, UNIX

Network                               Windows 2008/2003 Server/DNS/Client, VM Ware, Citrix XenApp

Applications                         Visual Studio 2008/2005, Eclipse, Toad, FrontPage 2007, Visio, Outlook, Exchange, Share Point, Project, PowerPoint, Microsoft Visual Source Safe (VSS), Lotus Domino 8.5/7/6.5/5.9/4, LEI, Team Studio, Notrix, Sametime 9, Crystal Reports 11, MicroStrategy, SnagIt 8

Domains                              Financial Services, Insurance, Telecommunications, State Taxation, Retail

 

Education

MS (Electronics)

Post Graduate Diploma in Computer Applications (PGDCA)

 

Professional Experience

 

Verizon, Hilliard, OH (Jun 14 – Dec 15)

Employer: Global Resource Management Inc (GRMI), Suwanee, GA (Jun 14 – Dec 15)

QA Analyst

Troubleshooting Representative Guide (TRG) is an in-house developed application to improve customer experience by accurately diagnosing and resolve issues. TRG was developed to improve Average Handle Time and reduce Certified Like New Replacement (CLNR) exchanges.

 

Responsibilities/Role:

·               Developed an automated testing framework using UFT/QTP Script language

·               Interpreted system flows and created manual and automation test cases

·               Attended meetings, transferred knowledge offshore, and coordinated Onshore-Offshore teams

·               Documented incident reports specifying issues and work with team members to test resolutions

 

Ohio Department of Taxation, Columbus, OH (Mar 13 – Mar 14)

Employer: Fast Switch Ltd, Dublin, OH (Mar 13 – Mar 14)

QA Analyst

Enterprise Taxation and Policy Management (ETPM) from Oracle offer a complete solution to the administration of tax law and policy with many features that are required by government authorities. ETPM is a true Commercial Off-The-Shelf (COTS) package. Solution designed to maximize tax compliance, improving taxpayer services, and enhancing collection capabilities.

Responsibilities/Role:

·               Analyzed requirements, identified components for Functional Tests, and executed them using QTP

·               Responsible for conducting the Defect triage meetings with Users, SME, and Stack holders

·               Tracked defects, fixes, and reported the progress of the defects

 

Employer: Cambridge Publishing Group Inc, Columbus, OH (Jun 12 – Nov 12)

QA Tester

Financial Portfolio management is a Client Server application. Financial data from various customers in different formats are extracted and loaded to the backend database. I communicated with stakeholders at different stages of the test cycles.

 

Responsibilities/Role:

·               Developed Test Cases and tested SQL Stored Procedures for data transfer with multiple applications

·               Created the test data for automation scripts in Excel

·               Discussed with Business Analyst and Development teams and transferred knowledge to the QA team to create Test Scenarios, Test Cases and detailed Test Steps

 

Employer: Apio Inc, Perrysburg, OH (Sep 11 – Jun 12)

Test Automation Engineer

Web applications were used to enter the customer orders, truck schedules, and route information. Agents were used to update the SQL database on an hourly basis. Data from various customers were Extracted Transformed and Loaded (ETL) to the database. Reports were created in MicroStrategy.

 

Responsibilities/Role:

·               Translated user stories and epics to Test Cases for an Agile project

·               Tested user stories within a sprint and confirmed that the stories were developed as committed

·               Developed Test Cases and executed the Test Cases

·               Created Test Cases for Financial Reporting modules

·               Executed Web Service testing

·               Tested the Interactive Voice Response (IVR) system used to update the delivery information

 

Vanguard, Malvern, PA (Sep 10 – May 11)

Employer: Tata Consultancy Services (TCS), New York, NY (Sep 10 – May 11)

Distribution Services Production Issues/Suggestion Log Form: Test Lead

I tested online forms that employees could access through the Intranet using web browsers. These forms allowed members of Distribution Services to capture all issues, including technical issues that needed to be resolved quickly. Some forms were used to make suggestions, report and track purposes.

 

Responsibilities/Role:

·               Wrote VBScripts for Functional Testing using QTP, ran, and updated the QTP Scripts

·               Key person in communicating weekly on Test progress, issues, and time constraints to stakeholders

·               Performed Automation and Regression Testing

·               Maintained the test logs, test reports, test issues, and defect tracking using Quality Center

·               Tracked and communicated test statuses in Agile-Scrum environment within a sprint cycle

 

Employer: Primary Financial Company LLC, Westerville, OH (Oct 08 – Apr 10)

QA Analyst

The Live Asset application was used by Co-Brokers to enter the Ticket information through the Internet. Tickets are then traded by linking it with appropriate Assets. Back office applications update information in the SQL server. Application development and Testing followed the V-Model.

 

Responsibilities/Role:

·               Tested SQL procedures, T-SQL user defined functions. Coordinated User Acceptance Testing (UAT)

·               Used Visual Source Safe (VSS) for version control and back-up frozen source codes

·               Conducted Smoke Tests after collecting the details of interdependencies among various components

Progressive Insurance Company, Colorado Springs, CO (Oct 07 – Aug 08)

Employer: Precision System Design Inc., Springfield, NJ (Oct 07 – Aug 08)

Commercial Vehicles Project Library: QA Tester

Commercial Vehicles Project Library is a Client Server developed to manage software development and track post implementation tasks. Project Library is used to collect all project related documentation. System allows resource managers to allocate and assign resources to different projects.

 

Responsibilities/Role:

·               Tested the Client Server application manually

·               Performed Functional, System Integration, and end-to-end testing, White Box and Sanity Tests

·               Documented and presented Test Strategy, Test Plan to project and business leaders

 

State Farm Insurance Company, Bloomington, IL (Apr 06 – Sep 07)

Employer: Patni Computer Systems, Boston, MA (Apr 06 – Sep 07)

IT Solution Certification: Software Test Engineer

IT Solution Certification collects information from work efforts and provides it to more than twenty-two review groups and over sixty-six stewardship areas. The Application gathers responses to questions from work efforts and executes agents to automate workflow. Workflow determines the review groups.

 

Responsibilities/Role:

·               Executed Unit, Integration, System Integration Testing, and System Tests

·               Coordinated Offshore and Onshore teams, and acted as a functional resource of the Offshore team

·               Prepared Test Suites, Requirement Traceability Matrix (RTM) for completeness of the testing